Welcome to Scentora! By purchasing from us, you agree to the following Terms and Conditions. Please read them carefully.
- Product Information
Scentora offers:
– Luxury perfume decants repackaged in 10ml bottles
– Full bottles of authentic Middle Eastern (Arabic) perfumes
All decants are carefully prepared to maintain the authenticity and integrity of the original fragrance.
Each decant is delivered with a sealed sticker and a label that includes:
– Product Name
– Perfume Serial Number
– Perfume Batch code
– Expiry Date (if applicable)
Please ensure the seal is intact upon delivery to verify authenticity. - Order Processing and Shipping
Order Processing: Orders are processed and shipped on the next working day after confirmation.
Delivery Time:
– Western Province: 2–3 working days
– Other Provinces: 3–4 working days
Shipping Coverage: Delivery available islandwide in Sri Lanka.
Shipping Fee: A flat shipping fee of LKR 250 is applied to all orders.
Free Shipping: Orders over LKR 20,000 are eligible for free shipping. - Returns and Refunds
– Returns: Due to hygiene and safety standards, returns are not accepted for decants or perfumes.
– Refunds: Considered only for products that arrive damaged or unusable.
– All refund requests are subject to review and verification.
– All products are thoroughly inspected before dispatch. - Payment Terms
We offer the following secure payment options:
– Direct Bank Transfer
– Installment Payment Services KOKO, PayZy - Pricing, Taxes, and Fees
All prices displayed at checkout are final. There are no additional taxes or hidden charges. - Customer Responsibility and Liability
– Scentora is not liable for any allergic reactions or sensitivity issues resulting from product use.
– Customers are responsible for reviewing ingredients and fragrance compositions before purchase. - Intellectual Property
All branding, logos, images, and content on Scentora.lk are either the intellectual property of Scentora or used with appropriate permissions and licenses.
Unauthorized use, reproduction, or distribution of any content from this website is strictly prohibited. - Limitation of Liability
To the fullest extent permitted by law, Scentora shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our products or services. - Amendments to Terms
We may update or revise these Terms and Conditions at any time.
Updates will be published on this page, and continued use of our site implies acceptance of the latest terms. - Contact Information
For questions, support, or complaints, please contact us:
Email: info@scentora.lk
Phone/WhatsApp: +94776111441